Privacy Policy
Your privacy matters to us at Pixel Hollow Solid
Information We Collect
When you reach out to us for corporate bouquet designs or gift services, we gather information you choose to share. This covers your name, company name, email, phone, delivery locations, and exact preferences for your floral needs. Payment details are collected when you place orders, though payments are processed securely by our payment partners.
For business clients, we may also collect extra business data like company registration numbers, preferred delivery timings, and budget guidelines to tailor our offerings accordingly.
Our site automatically gathers technical details when you visit, such as IP address, browser type, device specifics, and how you move through the site. We use this to enhance performance and learn how customers discover our services.
How We Use Your Information
We mainly use your data to complete orders and deliver outstanding customer support. This covers processing orders, coordinating deliveries, crafting custom arrangements to match your requirements, and staying in touch about your service needs.
We also analyze information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Pixel Hollow Solid values your privacy and does not sell your data to outsiders. We only share information when needed to provide our services or when required by law.
We may share essential information with trusted service partners assisting our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.
We may disclose data when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the well-being of our customers and staff.
Data Security Measures
We are committed to safeguarding your personal data and deploy suitable technical and organizational safeguards to keep it secure. This includes protected data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to shield information during communication between your browser and our systems.
Limited Access
Only authorized personnel who require information to deliver services have access to customer data.
Although we implement strong security measures, no method of data transmission over the internet is absolutely risk-free. We continually enhance our security practices to defend against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as needed to provide our services and comply with legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: approximately three years after last service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our pages. Cookies help us remember your preferences and evaluate site performance.
You can manage cookie settings through your browser preferences. However, turning off certain cookies may impact how the site functions. For detailed details about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Pixel Hollow Solid and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any external websites you visit via links on our site.
Policy Updates
This privacy policy may be revised from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please get in touch.
Contact Us About Privacy
Pixel Hollow Solid Privacy Team
24 Rosebery Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.